Support Center

Our dedicated imaging and information technology support teams provide a range of support services.
Please note: Product pages contain all relevant support resources.



Access and download the latest product documents & files.

Model Name Coding

Learn how our part numbers can identify key lens features.

Tools & Calculators

Access and download tools and calculators.

Technical Guide

Learn about different lenses and how to choose the right one.

Video Library

Access the latest Computar product demo and training videos.

Returns & Repairs

Access information regarding product returns and repairs.

Request Pricing

Request more information regarding product and software pricing.

Warranty Information

Access information regarding product warranties.


Computar Lens

Selects the ideal focal length of the Computar lens you will need in order to capture a specific scene at a certain distance.

Image Sensor-to-
Lens Calculator

Provides the ideal Computar lens part number(s) based on a resolution calculator (lens resolution to sensor pixel size match) combined with a focal length calculator (field of view and working distance).



Where can I purchase your products?

Our products are available through many sales and distribution channels. To find a distribution partner, contact customer service for your geographical region

How do I locate a sales rep in my region?

Follow this link to locate a rep in your area.

How can I get pricing?

When browsing the product pages of our online product catalogs, you can “Add to Quotation Cart.” This will add selected products to an automatically generated list. When you have completed the list, send it to request a quotation.


You can also call your local customer service department directly.

How can I check the status of an order?

To check the status of an order, call customer service for your geographical region or email us at Please have your customer number and order number available to expedite this process.

How do I return merchandise?

If you need to return merchandise (the US only), please follow this link so that your request can be processed in an efficient and timely manner.

How do I access information on discontinued products and their replacements?

When a product is discontinued, it will appear in the “discontinued product” section. Suggested replacement products and any downloads associated with the discontinued product can be found here as well.

Where can I find Warranty Information on your products?

Please follow this link to our Warranty information page.

How do I become a distributor of your products?

If you are interested in becoming a distributor, please complete the Distribution Partner request form

How can I place an order?

In order to place an order with us you must have an account with us. If you have an account you can email any orders to

Do you charge a fee for drop shipments?


How do I signup for online product registration?

With online product registration, you will be notified when there is an software upgrade, any changes or additional accessories or support materials available for your registered product.

What are the hours of operation of the Technical Service Division (TSD) for technical support by telephone?

We have two offices which can field tech support phone calls from our customers:

Monday to Friday, from 8:30 am to 5:30 pm, EST at (919) 230-8700.

How do I find a distributor in my area?

Please contact our customer service department and they can give you the contact information for a distributor in your area.

Need support?
Reach out to our support.

If you're having trouble, find answers to your questions by reaching out to our chat support assistant.

Still need help?
We’re here.

Tell us what you need support with and we’ll find the best solution for you.